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Job Posted Date 08/28/2012
Job# CHI 128942
Title Customer Service Representative
Country USA
Location IA-Iowa
Term Full Time
Salary 37,000 - 40,000 USD
Visa Sponsor NO
Language Japanese, English
Job duties The Japanese Customer Service Representative is responsible for servicing a client by working with providers, employees, and clients to accurately respond to telephone and email inquiries regarding benefits, eligibility, and claims status. On average, this position will take approximately 20-30 calls per day. The focus of this role is exceeding customer’s expectations by providing exceptional service.
-Responds to phone inquiries from employees, employers, and providers on assigned groups. Utilized computer terminal to obtain essential information and documents telephone communication.
-Researches problem inquiries and responds to callers.
-Refers unresolved inquiries and corrections to the appropriate analyst for resolution.
-Other duties as neede/assigned.
Contact Akiko Sugawara: 248-374-5894 asugawara@pasonamic.com 


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