| |
|
| Job Posted Date |
11/08/2012 |
| Job# |
TX 129570 |
| Title |
Customer Service |
| Country |
USA |
| Location |
TX-Texas South Houston |
| Term |
Full Time |
| Salary |
30,000 USD |
| Visa Sponsor |
NO |
| Language |
Japanese, English |
| Job duties |
• Deal directly with customers mainly by email, and by telephone if needed.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute necessary reports.
• Maintain customer databases.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
|
| Contact |
Chinatsu Jen:  713-267-9335  cjen@pasona.com |
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