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Job Posted Date	11/08/2012
Job#	TX 129570
Title	Customer Service
Country	USA
Location	TX-Texas South Houston
Term	Full Time
Salary	30,000 USD
Visa Sponsor	NO
Language	Japanese, English
Job duties	• Deal directly with customers mainly by email, and by telephone if needed. • Respond promptly to customer inquiries. • Handle and resolve customer complaints. • Obtain and evaluate all relevant information to handle product and service inquiries. • Provide pricing and delivery information. • Perform customer verifications. • Set up new customer accounts. • Process orders, forms, applications and requests. • Organize workflow to meet customer timeframes. • Direct requests and unresolved issues to the designated resource. • Manage customers' accounts. • Keep records of customer interactions and transactions. • Record details of inquiries, comments and complaints. • Record details of actions taken. • Prepare and distribute necessary reports. • Maintain customer databases. • Manage administration. • Communicate and coordinate with internal departments. • Follow up on customer interactions. • Provide feedback on the efficiency of the customer service process.
Contact	Chinatsu Jen: 713-267-9335 cjen@pasona.com

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