| |
|
| Job Posted Date |
08/28/2012 |
| Job# |
CHI 128942 |
| Title |
Customer Service Representative |
| Country |
USA |
| Location |
IA-Iowa |
| Term |
Full Time |
| Salary |
37,000 - 40,000 USD |
| Visa Sponsor |
NO |
| Language |
Japanese, English |
| Job duties |
The Japanese Customer Service Representative is responsible for servicing a client by working with providers, employees, and clients to accurately respond to telephone and email inquiries regarding benefits, eligibility, and claims status. On average, this position will take approximately 20-30 calls per day. The focus of this role is exceeding customer’s expectations by providing exceptional service.
-Responds to phone inquiries from employees, employers, and providers on assigned groups. Utilized computer terminal to obtain essential information and documents telephone communication.
-Researches problem inquiries and responds to callers.
-Refers unresolved inquiries and corrections to the appropriate analyst for resolution.
-Other duties as neede/assigned.
|
| Contact |
Akiko Sugawara:  248-374-5894  asugawara@pasonamic.com |
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