| |
|
| Job Posted Date |
10/12/2012 |
| Job# |
CHI 129292 |
| Title |
Specialist or Sr. Specialist |
| Country |
USA |
| Location |
IL-Chicago Downtown |
| Term |
Full Time |
| Salary |
38,000 - 45,000 USD |
| Visa Sponsor |
NO |
| Language |
Japanese, English |
| Job duties |
Customer Implementation:
•Perform the bank's innovation setups (including adding/modifying/deleting Wire Transfer templates).
•Provide user training in conjunction with implementation of the bank's innovation, Lockbox, Direct Deposit of Payroll, Controlled Disbursement, Positive Pay, Nationwide Lockbox and ACH services.
•Perform setups of other CMS products including, but not limited to, Cash Pooling, Automatic Sweep, Reverse Sweep, Zero Balance Accounting, GCMS, etc.
•Provide customer support and technical support for the CMS products.
•Present and review all necessary agreements and forms for timely and accurate execution.
Funds Transfers:
•Perform investigations and process customer lifting charges related to wire transfers.
•Purchase currencies through RET System.
•Confirm Forex-wire application instructions with customers.
•Coordinate with customers and Foreign Exchange Group to determine an exchange rate (for incoming and outgoing funds) - informing customers of exchange for CMS wires and confirming exchange with customers for non-CMS wires.
Quality Assurance:
•Maintain and review a customer contact log to ensure that customer inquiries and troubleshooting are resolved in a timely manner.
•Update CMS related listings and databases.
•Review CMS billings for accuracy; especially, for those with special charges.
•Monitor and review CMS Wire Template Logs daily.
•Develop ideas to create better efficiency of CMS customer requests.
Kaizen Activity
•Participate in Kaizen Activity to improve accuracy and efficiency of operations.
|
| Contact |
Akiko Sugawara:  248-374-5894  asugawara@pasonamic.com |
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